Terms of use

Agreement to these terms

By using the Sociowhiz website you accept these terms. If you do not agree with them, please stop using the site. Paid work is governed by these terms together with the proposal or contract we sign with you, and the signed document takes priority where the two differ.

Our services

We provide social media management, social media advertising, search engine optimisation, brand and logo design, website design and development, WhatsApp marketing, and chatbot services. The exact scope, timeline, and fee for your project are confirmed in writing before work begins.

Quotes, fees, and payment

• Quotes are valid for 30 days from the date we issue them unless we say otherwise.
• Retainer services are invoiced monthly in advance. Project work is invoiced in agreed stages.
• Invoices are payable within 14 days of the invoice date.
• Advertising budgets, domain fees, hosting, stock media, and paid tools are billed separately at cost unless the proposal says they are included.
• We may pause work on an account with an overdue invoice after giving you notice.

Your responsibilities

• Give us accurate information, brand assets, and approvals in reasonable time.
• Confirm that you own or are licensed to use every logo, image, video, and text you send us.
• Keep your own copies of account credentials you share with us and tell us promptly when access changes.
• Make sure the claims you ask us to publish about your products or services are true and legal.

Results and estimates

We commit to the work, the process, and honest reporting. Search rankings, reach, engagement, and revenue depend on factors outside our control, including platform algorithms, competition, market conditions, and your own pricing and sales process. Any figure we mention is an informed estimate and not a guarantee.

Third party platforms

Campaigns run on platforms such as Meta, Google, and WhatsApp. Those platforms set their own rules and can change them, restrict an account, or reject an advert. We are not responsible for a platform decision, outage, or policy change, though we will work with you to find an alternative.

Intellectual property

Content on this website, including copy, layout, graphics, and code, belongs to Sociowhiz. Deliverables we create for you transfer to you once the related invoice is paid in full. We keep ownership of our internal tools, templates, and working files, and we may show finished work in our portfolio unless you ask us in writing not to.

Revisions and cancellation

• Each deliverable includes the number of revision rounds stated in the proposal. Extra rounds are quoted separately.
• Either side may end a monthly retainer with 30 days written notice.
• Work completed up to the end date, plus committed third party costs, remains payable.

Confidentiality

We treat your business information, plans, and account access as confidential and share them only with the team members and providers who need them to deliver your work. We ask the same of you regarding our proposals and pricing.

Limitation of liability

To the extent the law allows, our total liability for any claim connected with our services is limited to the fees you paid us in the three months before the claim arose. We are not liable for lost profit, lost revenue, or indirect losses.

Governing law and contact

These terms are governed by the laws that apply at the place of business named in your contract with us. We aim to resolve any disagreement through discussion first.

Questions about these terms can be sent to hello@sociowhiz.com.