Privacy policy

Who we are

Sociowhiz is a digital marketing agency offering social media management, social media advertising, search engine optimisation, brand and logo design, website design and development, WhatsApp marketing, and chatbot services. We operate from Canada and India and work with clients worldwide.

If you have any question about this policy, write to us at hello@sociowhiz.com.

Information we collect

• Contact details you send us, such as your name, email address, phone number, company name, and country.
• Details about your project, including the services you are interested in, your budget range, and the goals you describe to us.
• Marketing account access that you choose to grant us so that we can manage campaigns on your behalf.
• Basic technical information from your visit, such as browser type, device type, referring page, and pages viewed.

How we use your information

• To reply to your enquiry, prepare a proposal, and schedule a strategy call.
• To deliver the services you have agreed to and to report on their performance.
• To send service updates and, only if you have asked for them, occasional marketing emails.
• To improve our website, our offering, and the quality of our reporting.
• To meet legal, tax, and accounting obligations.

Legal basis for processing

Where the law requires a legal basis, we rely on your consent when you submit a form or subscribe, on the performance of a contract when we deliver paid services, and on our legitimate interest in running and improving the agency. You may withdraw consent at any time.

Sharing your information

We do not sell your personal information. We share it only with service providers that help us operate, such as email providers, hosting providers, analytics tools, advertising platforms, and payment processors. These providers may process data outside your country, and we ask them to protect it to a standard comparable with this policy.

Cookies and analytics

Our website uses a small number of cookies and similar technologies to keep the site working and to understand which pages are useful. You can block or delete cookies in your browser settings, though some parts of the site may then behave differently.

How long we keep data

Enquiry details are kept for up to 24 months so that we can follow up on a conversation. Client records tied to invoices and contracts are kept for as long as accounting and tax rules require. After that, data is deleted or anonymised.

Your rights

To exercise any of these rights, email hello@sociowhiz.com. We respond within 30 days.

• Ask for a copy of the personal information we hold about you.
• Ask us to correct information that is inaccurate or incomplete.
• Ask us to delete your information where we have no obligation to keep it.
• Ask us to stop using your information for marketing.
• Ask us to restrict processing or to transfer your data to another provider.

Security

We use access controls, encrypted connections, and trusted providers to protect your information. No system is completely secure, so we also keep the amount of personal data we hold to a minimum.

Children

Our services are meant for businesses. We do not knowingly collect information from anyone under 16 years of age.

Changes to this policy

When this policy changes we update the date shown below. If a change materially affects how we use your information, we will tell you by email where we can.